Support
Stuck on something? Check below, or email us. A real person reads every message.
When you write, include
- Your phone model and OS version.
- The app version (Profile, then About).
- What you expected, what happened, and a screenshot if you can.
Common questions
The timer stopped when I locked my phone
Your focus time keeps going while the phone is locked or you are in another app. Open Monodoro again and the timer shows the full time. If it does not, email us with your phone model and app version.
How do I pause or finish a session?
Tap the timer to pause or resume. Hold it for 2 seconds to finish and save the session.
Focus endurance isn’t counting
Rest your phone on a steady surface, keep Monodoro open and leave the screen on. Focus endurance isn’t tracked while you are in another app. It is an estimate, so small movements may not register.
My sessions aren’t on my other device
Cloud sync is coming soon. Until then, your data stays on the device where you recorded it.
How do I change the palette, app icon or Mono?
Go to Profile, then Settings. Pick a palette, light or dark mode, an app icon and your Mono.
How do I export my data?
In Plans, tap Export CSV. You get a file with every session that opens in any spreadsheet.
How do I delete my account?
Go to Profile, then Delete account. More about account deletion.
Troubleshooting
- Update Monodoro to the latest version from the App Store or Google Play.
- Close the app fully and open it again.
- Restart your phone.
- For sign-in problems, check you are using the same Apple or Google account as before.
- Still stuck? Email us with the details above.
Videos
The creator of Monodoro posts on YouTube at @EhsanExplains (opens in a new tab).
Company
Monodoro LLC · [COMPANY POSTAL ADDRESS]